Terms & Refunds

These terms apply when you order through this website. We are Solade Bakes, based in Croydon, UK. You can reach us at soladebakes1@gmail.com or on 07940 108322. How we handle your personal information is explained in our Privacy Notice.

• The minimum order is 30 packs in total across all items.
• Your order is confirmed once your payment has gone through and you see your invoice on screen. We also email you a copy when email is available.
• Please check your details before paying, especially your email, phone, address and event date. If you need to change anything, contact us as soon as possible.
• We may contact you using the details you gave if we need to confirm anything about your order, such as the date or how it will be collected or delivered.

• Prices are in pounds sterling and the total is shown before you pay.
• Payment is taken in full when you order, by card through Stripe. We do not take part-payments or deposits.
• You will receive a paid invoice and a payment receipt after your payment is confirmed.

Our products are perishable and baked fresh to order, so the usual 14-day cancellation period for online purchases does not apply. This is what does:

• Cancel at least 48 hours before your event date: we will refund your order in full.
• Cancel less than 48 hours before your event date, or after we have started baking: we cannot refund the order, because the food will already have been prepared for you. We will always consider a genuine emergency.
• No event date given: contact us as soon as you can. If we have not started preparing your order we will refund it in full.

To cancel, email soladebakes1@gmail.com or call 07940 108322, quoting your order number. Refunds go back to the card you paid with, usually within 5 to 10 working days depending on your bank.

If your order is missing items, is damaged, or is not what you ordered, please contact us as soon as possible, ideally with a photo. We will put it right with a replacement or a refund, whichever is appropriate.

Many of our items contain common allergens, such as gluten and fish, and our food is prepared in a kitchen that also handles others, so we cannot guarantee that any item is free from any particular allergen.

If you or anyone eating your order has an allergy or dietary requirement, please contact us before you order. We will tell you what we know about the ingredients in the items you are interested in, and whether we can cater for your needs. Contact us at soladebakes1@gmail.com or on 07940 108322.

Nothing in these terms limits your statutory rights as a consumer, including your rights if goods are faulty, not as described or not of satisfactory quality.

These terms are governed by the law of England and Wales. We may update them from time to time. The version that applies to your order is the one published when you placed it, and the date at the top of this page shows when it was last changed.